Below are some of our frequently asked questions. If you cannot find an answer here please get in touch where we will be more than happy to help.

You can purchase your tickets either through our online web store, or through our embedded portal on the event's own website.
We accept Visa, Mastercard, American Express, JCD, Diners and some clients support PayPal. Should you have any card problems do get in touch where we can help out.
Tickets are available immediately after purchase and are available to download. Tickets will also be emailed to you and saved in your account also. Should you need to reprint tickets, or lost tickets please use our free Ticket Reprint service
Not to fear. Sometimes tickets can get lost in emails through spam filters, because of this all tickets are also safely saved in your account even if you have checked out as a guest. Use our free Ticket Reprint service, and by authenticating your email address used for purchase, you can review all your purchase history and download options.
Attending an event is easy. Either print off your tickets or have them ready to show on a phone. On arrival you will be greeted by one of our friendly stewards who will validate your ticket barcode.
Refunds are offered under the event promoters own conditions. Please contact support@tickethive.co.uk detailing the circumstances and we can get this raised with the promoter.
In the scenario of an event cancellation, Tickethive as well as the promoter will be in contact with information regards to the cancellation and refund policies and procedures.
Our terms of service can be found at https://tickethive.co.uk/terms
Tickethive adopts the strongest security practices. The Tickethive platform is protected by Secure SSL, where all data is encrypted to prevent snooping. In addition to this, no card details are stored on our server and all payment data conforms to PCI DSS Level 1, the highest level for banking. Our servers are also housed in a secure data centre managed by an industry leading provider adopting their highest ISO standards in their industry also.

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Tickethive is a trading style of Vose Solutions SW Ltd